Terms & Conditions

Refund Guarantee
Terms and Conditions

1.      Black Pearl Agency Ltd. is offering a money back  (“Guarantee”) to purchasers of a Qualifying Product (as defined below).  The Guarantee is subject to the below terms and conditions.

2.     The Guarantee is open to purchasers of a Qualifying Product who are residents of the UK or Republic of Ireland aged 18 and over, except Black Pearl Agency’ employees and their families, and/or anyone professionally connected with the Guarantee.

3.      This Guarantee applies to any Sanpharma’ product, subject to availability (“Qualifying Product”).  It entitles customers who have purchased a Qualifying Product to claim a refund of the purchase price of the product if they are not fully satisfied with the taste. To qualify, only 2 lollipops/jelly or less may be consumed and this Guarantee is available to only one Qualifying Product per household.

4.     To apply for a full refund of the purchase price, please return the outer packaging, an itemised till receipt showing your purchase of the Qualifying Product (dated within the previous 30 days), your name and address, and a no greater than 15 word explanation of why you are not satisfied with the Qualifying Product.

5.     Returns in the UK should be sent FAO Sanpharma trading Company Black Pearl Agency Ltd. 83 A Fowler’s Walk London , W5 1BQ within 30 days of purchase.  Postage and packaging not included. 

6.     Till receipts will not be returned.  You will receive a cheque made payable to the name stated on the application, refunding the cost of the product as shown on the receipt.

7.      Please allow 30 days for receipt of the refund cheque.

8.     Proof of posting does not constitute proof of delivery.  No responsibility can be accepted by Black Pearl Agency for returns which have been lost, damaged or delayed by post.  Photocopied, defaced or illegible returns will deem the claim under the Guarantee invalid and will not be processed.

9.     This Guarantee does not affect your statutory rights.

  1. The Guarantee is offered by Black Pearl Agency Limited, 83 A Fowler’s Walk London , W5 1BQ